Before You Return: Let Our Experts Help First
We find that many return requests stem from simple installation hurdles, misunderstandings about fitment, or just needing a specific tip to get it right. We aren't just sellers; we are the engineers and riders who designed these parts.
A key part of our reputation is built on exceptional, patient technical support. As many of our customers confirm in feedback across the web, collaborating with our team often resolves the issue effectively, saving you the hassle of packaging and shipping a return. While complex issues may require some back-and-forth communication and clear photos/videos from your end, we are committed to finding a solution that keeps you on the road.
If you are struggling with installation or doubting the fitment, please contact our technical support team first. We are here to work through it with you.
When You Return
If you wish to return or exchange this product, you will have to contact us to come up with the right solution for you within 30 days upon receipt.*Some restrictions apply.
*Because custom made products are made just for you, they are not returnable.
We kindly ask that you ensure that the item remains unused and is in their original packaging with all accessories and any labels attached.
- Return request must be within stated time period.
- Items must be in brand new, unused condition.
- Items must be returned with all original packaging and accessories.
- You must return an item in the same condition as it was received, including:
- All packaging such as boxes, bags, and tags.
- Accessories such as cords and remotes.
- Certificates, manuals, and warranty cards.
- "Free gifts" or bonus items.
- All items included in a bundle.
- Restocking fee may apply if item returned is not caused by product defect, or used, missing items, not in brand new conditions or damaged due to careless return packing.
Shipping issues related to customs in your country:
If your package is returned or seized by customs officials for any reason, we will only issue a refund if all products are returned to us in their original condition. Refunds will not cover any shipping charges or fees paid to the local government. The same condition applies if you refuse your order due to inability to pay customs tax. If you have any questions, we encourage you to contact your local customs office as we cannot provide guidance on your country's customs policies.
Shipping issues related to duties and VAT in EU or UK:
By placing an order, you agree to pay any applicable duties, VAT, and any Handling Fee, Disbursement Fee, or Advance Payment Fee charged by Royal Mail, FedEx, DHL, or another courier upon collection before delivery. If the parcel is returned to us due to non-payment of these charges, we reserve the right to deduct any related costs before issuing a refund.
Shipping issues related to tariffs and fees in the United States:
Due to new U.S. tariff policies effective after 2025-08-29, orders shipped to the United States will include applicable tariff charges, except for orders shipped via the Gift Shipping option, which are processed as personal gift shipments.
As a result, the shipping fee for U.S. destinations may appear higher than before. However, this fee already covers tariff costs and additional carrier surcharges that would otherwise be imposed upon import. This helps ensure a smooth delivery process and prevents unexpected charges upon arrival.
Please note that customs authorities make the final determination on duties and taxes (including any applicable tariffs), and tariff exemption cannot be guaranteed. If a parcel is returned due to refusal of delivery, we reserve the right to deduct all associated shipping and handling costs before issuing a refund.
Gift Shipping availability: Gift Shipping is offered only for eligible items and will appear at checkout when available.
